Terms & Conditions

Last updated: February 2026

1. Company Information

FlorencePisa.Taxi is a private chauffeur service operated by:

Esclusive Tours – Jekaterina Veskimets
Via Vincenzo Bellini 33
51016 Montecatini Terme (PT), Italy
VAT Number: IT 01741200479

Email: info@florencepisa.taxi
Phone: +39 320 0366785

2. Service Description

FlorencePisa.Taxi provides private chauffeur-driven transfers including:

  • Airport transfers

  • Port transfers

  • Hotel transfers

  • Long-distance intercity transfers

  • Hourly chauffeur services

Our activity is strictly limited to private transportation services and does not constitute a travel package.

All services are provided in accordance with Italian and European transport regulations.

3. Booking & Contract

Bookings must be made by a person over 18 years of age.

A reservation becomes legally binding only when:

  • Full payment is received

  • A booking confirmation voucher is issued via email

Customers are responsible for providing accurate details including:

  • Pickup and destination addresses

  • Date and time

  • Contact phone number

  • Flight number (if applicable)

The booking voucher must be presented (digital copy accepted).

By completing a reservation through our official website or booking system, you confirm that you have read, understood, and accepted these Terms & Conditions.

4. Pricing & Payment

All prices are expressed in Euro (€) and include taxes and tolls unless otherwise specified.

We accept:

  • Credit and Debit Cards

  • PayPal

  • Bank Transfer (if agreed in advance)

Payment is considered complete only when funds are received.

5. Modifications

Requests to modify a booking must be submitted in writing via email.

  • First modification is free

  • Additional changes may incur administrative fees

  • Changes requested less than 24 hours before pickup are not guaranteed

6. Cancellation Policy

More than 24 hours before pickup:
Full refund minus 3% payment processing fee.

Less than 24 hours before pickup:
No refund.

Refunds are processed using the original payment method.

7. Waiting Time

Included waiting time:

  • 60 minutes for airport, port, or train station arrivals

  • 20 minutes for hotel or private address pickups

After the included waiting time:

€80 per hour (calculated in 15-minute increments).

If the passenger does not arrive and no contact is made, the service will be considered completed.

8. Flight & Train Delays

For airport pickups, we monitor flight arrivals if a valid flight number is provided.

In case of delay:

  • Pickup time will be adjusted accordingly

  • Additional waiting charges may apply if delay exceeds included waiting time

9. Luggage Policy

Each passenger is entitled to:

  • One standard suitcase (maximum total dimensions 158 cm)

Additional or oversized luggage must be declared during booking.

Unattended personal belongings remain under passenger responsibility.

10. Child Seats

Child seats must be requested at the time of booking.

Children and infants count as passengers for vehicle capacity purposes, in accordance with Italian regulations.

11. Passenger Conduct

We reserve the right to refuse service to passengers who:

  • Are intoxicated or under the influence of drugs

  • Engage in dangerous or disruptive behavior

  • Violate safety regulations

Smoking and illegal substances are strictly prohibited in the vehicle.

12. Liability

Our liability is limited to the amount paid for the service.

We are not responsible for delays or service disruptions caused by:

  • Traffic conditions

  • Weather

  • Road closures

  • Accidents

  • Force majeure events

Personal belongings are transported at passenger risk.

13. Force Majeure

We shall not be liable for failure to perform services due to events beyond our control, including natural disasters, strikes, governmental restrictions, or severe weather conditions.

14. Complaints

Any complaints must be submitted in writing within 28 days of the service date to:

info@florencepisa.taxi

“Governing Law”

15. Governing Law

These Terms & Conditions are governed by Italian law.

Jurisdiction: Court of Pistoia, Italy.

16. Privacy

For information regarding the processing of personal data, please refer to our
Privacy Policy.